Frequently Asked Questions

Placing an order is simple:

• Step 1: Browse our products and add items to your cart
• Step 2: Click “Checkout” and fill in your shipping details
• Step 3: Choose your payment method (Paystack, Bank Transfer, or Cash on Delivery)
• Step 4: Complete payment and receive your order confirmation via email and WhatsApp

That’s it! We’ll handle the rest and keep you updated on your delivery.

You can browse products without an account, but you’ll need to create a free account or check out as a guest to place an order (if available). Creating an account lets you track orders, save your address, and get faster checkout in the future.

Yes, but you need to act fast:

• Before shipping: Contact us immediately via WhatsApp or email and we’ll cancel or modify your order at no charge
• After shipping: The order cannot be modified. You can refuse delivery (for COD) or request a return after receiving it

The sooner you contact us, the better chance we can make changes before the item ships.

We accept the following payment methods:

• Paystack — Card payments (Visa, Verve, Mastercard)
• Bank Transfer — OPay or PalmPay transfer
• Cash on Delivery — Available for select GD Shop Direct products and locations only

All card payments are processed securely by Paystack. We do not store your card information.

Yes, 100% safe. All card payments are processed by Paystack, a PCI-DSS compliant payment gateway used by thousands of Nigerian businesses. Your card details are encrypted and never stored on our servers.

Cash on Delivery (COD) lets you pay in cash when your order arrives at your doorstep. Here’s how it works:

• Available for GD Shop Direct products only (not partner products)
• Available in select locations — check at checkout
• You pay the courier exact amount in cash when you receive the item
• Inspect the item before paying — if it’s wrong or damaged, you can refuse delivery

Bank transfer confirmations can take up to 2–4 hours to process. If you haven’t received confirmation after 4 hours:

• Send your transfer receipt to us via WhatsApp
• Include your order number in the message
• We’ll verify your payment and confirm your order immediately

Delivery times depend on the product type:

• GD Shop Direct products: 2–5 business days within Nigeria
• Jumia partner products (JForce): 1–7 business days (handled by Jumia)
• AliExpress partner products: 2–6 weeks (shipped from China)
• Temu partner products: 3–8 weeks (shipped from China)
• PreshyHair products: 2–7 business days

You’ll receive tracking information via email and WhatsApp once your order ships.

Yes! We deliver to all 36 states in Nigeria including the FCT. Delivery to major cities (Lagos, Abuja, Ibadan, Port Harcourt, Benin) is faster. Remote areas may take a few extra days.

Shipping costs are calculated at checkout based on your location and the product. Here’s what to expect:

• GD Shop Direct products: Shipping fee shown at checkout — varies by state
• Partner products: Shipping costs are included in the listed price for AliExpress/Temu items. Jumia shipping is calculated by Jumia at checkout

We never add hidden shipping fees — what you see at checkout is what you pay.

The courier will call you before delivery. If you’re not available:

• The courier will attempt delivery up to 2 times
• You can arrange a specific delivery time with the courier by phone
• If all attempts fail, the package returns to us and re-delivery fees may apply

Always provide a reachable phone number at checkout to avoid delivery issues.

Return policies depend on the product type:

• GD Shop Direct: 7 days from delivery if damaged, defective, or significantly different from listing
• Jumia products: Follows Jumia’s 14-day return policy
• AliExpress/Temu: Follows the partner’s individual return policy — we assist in facilitating
• PreshyHair: Follows PreshyHair’s return policy

Items must be in original condition with packaging intact.

For hygiene and safety reasons, the following items are non-returnable (unless damaged on arrival):

• Hair extensions, wigs, and beauty products
• Items marked as “Final Sale” or “Clearance”
• Customized or personalized products

Refunds are processed as follows:

• Paystack (card): 5–10 business days to your original card
• Bank transfer: 1–3 business days to your bank account
• Cash on Delivery: Cash refund or store credit (arranged via WhatsApp)

You’ll receive a notification once your refund has been processed.

Great question — here’s the difference:

• GD Shop Direct: Products we personally source, inspect, stock, and ship from within Nigeria. Faster delivery, direct support, and Cash on Delivery available
• Partner products: Products from AliExpress, Jumia, Temu, and PreshyHair. Shipped directly from the partner. Lower prices but longer delivery times

Each product listing clearly indicates whether it’s GD Shop Direct or from a partner.

We carefully verify all partner products before listing them:

• We only list from verified sellers with high ratings
• We check customer reviews and photos before selecting products
• We read 1-star and 2-star reviews to identify potential quality issues
• We personally test selected products (see our Temu Reviews page)

However, for partner products, the partner’s quality standards ultimately apply. If you receive a defective item, we’ll help you resolve it.

No, never. The price you see on GD Shop is the price you pay. Our commission comes from our partners (AliExpress, Jumia, etc.) — not from you. In some cases, we negotiate better prices than what you’d find on the partner’s own website.

Read our Affiliate Disclosure page for full transparency.

For products shipped from international partners (AliExpress, Temu), the Nigerian Customs Service may apply duties:

• Under $300 USD: Generally exempt from import duty
• $300 USD and above: Subject to Import Adjustment Tax (IAT)
• Duty-exempt categories: Some items (solar panels, agricultural equipment) are exempt

We recommend keeping international orders under $300 to minimize duty risk. Check current rates at customs.gov.ng.

International orders (AliExpress, Temu) go through several stages:

• Seller processing: 1–5 days
• International shipping: 1–4 weeks (China to Nigeria)
• Nigerian Customs: 1–7 days for inspection and clearance
• Local delivery: 1–5 days to your address

Customs inspections can add unexpected delays. We provide tracking information so you can monitor your package at every stage.

You can track your order in three ways:

• Website: Log into your account → My Orders → View order details
• Email: You’ll receive shipping confirmation with tracking details
• WhatsApp: Message us with your order number and we’ll give you a status update

To reset your password:

• Go to the My Account page
• Click “Lost your password?”
• Enter your email address
• Check your email for a reset link
• Follow the link to set a new password

If you don’t receive the email within 10 minutes, check your spam folder or contact us via WhatsApp.

You can reach us through any of these channels:

• WhatsApp: Available on our Contact Us page (fastest response)
• Email: hello@shop.gdsite.com.ng
• Phone: +234 708 668 0598
• Contact form: Available on our Contact Us page

Our support hours are Mon–Fri 9am–6pm and Sat 10am–4pm. We respond to all messages within 24 hours.

Yes! We welcome vendors who want to list their products on GD Shop. You’ll need to:

• Provide accurate product information, images, and specifications
• Maintain agreed quality standards
• Honor delivery timelines and provide tracking

Contact us through our Contact Us page with “Partnership” as the subject and we’ll get back to you.